FAQs

What types of testing equipment do you offer?

CRB Supply specializes in advanced testing equipment, including digital universal testing machines. Our products are designed for precise and reliable testing of various materials, ranging from lightweight plastics to robust metals.

How accurate are your testing machines?

Our digital universal testing machines are engineered for exceptional accuracy, with precision measurements that ensure reliable results in both research and quality control applications. The accuracy of our machines typically meets or exceeds industry standards.

What is the typical processing time for orders?

Once an order is placed, our processing time is generally between 1 to 3 business days. However, larger orders or freight shipments may require additional handling time.

Do you offer free shipping on orders?

Yes, we provide free shipping for all orders within the United States. This policy ensures that our customers can receive their products without incurring additional shipping costs.

What is your return policy?

CRB Supply has a 30-day standard return policy. Items may be returned within 30 days of receipt, provided they are in like-new condition and returned in their original packaging with all accessories included. All returns must be authorized by our customer service department.

How can I track my order?

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number. Tracking information will typically be active within 24 hours of shipment.

What should I do if my order arrives damaged?

If your order arrives damaged, please refuse delivery and notify our customer service team immediately. If you notice damage after accepting the package, contact us as soon as possible for assistance.

What payment methods do you accept?

We currently accept the following forms of payment:

Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, JCB, ELO, PayPal, Google Pay, and Apple Pay.

Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us within 12 hours of placing your order. Once the order is in transit, we are unable to make any changes to the shipping address.

What should I do if I receive the wrong item?

If you receive an incorrect item, please contact our customer service team right away. We will arrange for the correct item to be sent to you at no additional cost.